![]() ![]() I searched windows for any tool that I could use to re-calibrate the drivers for the sensors for the convertible aspect of this modem but could not find anything. Has anyone ever experienced this? Or does anyone have any idea when I could do to fix this? I removed and refreshed the sensor drivers in device manager, but that did not fix it. The HP support department suggested that Windows 10 should be refreshed but im not so sure that is going to fix the problem. The mouse and keyboard work when in bios, but not in Windows 10. Installed and uninstalled program updates to the touchpad from the HP website. Technicians Assistant: What have you tried so far with your HP product I have had this issue before. Then I replaced the screen and put everything back. Technicians Assistant: Whats the brand and model of your product Hp envy 15m-bp012dx. I disassembled the unit and removed the logic board from the case to get at the screen along with all the other components. This model had a cracked screen and so I replaced it with a new model. The keyboard and mouse was working before I did any work on the unit. So when it is flipped into tablet mode, my assumption is that it disables the keyboard and touchpad. ![]()
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